Customer Service

Product Availability - Shipping Time and Billing:
   When merchandise ordered is available in stock we will ship your order within 2 business days. We will bill your card in full when your order is shipped and the only notification you will receive is the email order confirmation immediately after purchase and the UPS shipping and tracking information when shipped. When the items ordered are being ordered from the manufacturer's U.S. warehouse and are available in their stock your order will ship in 5-7 business days. Larger orders will ship directly to you from the vendor warehouse. We will inform you within 24 - 72 hours from time of your order regarding estimates of ship date. If the items you order are on back order for an extended period of time we will notify you within 24 -72 hours regarding the approximate delivery time. Should you decide to proceed with the order we may bill your card for a 25% deposit. The remaining balance will be billed on the day that we ship your order to you. We may require payment in full or a larger deposit for custom and special orders. Orders will be shipped via UPS ground service. If you require an expedited shipping service you may specify this in the checkout process when placing your order. Shipping options and costs will be displayed. UPS Ground service will be shipping service that is provided with our “complimentary shipping” items. Complimentary ground shipping is only available to the 48 contiguous states and is not offered to Alaska & Hawaii.

Gift Packaging
     Most items will arrive in the boxing provided by the manufacturer or carefully packed in our store for shipment. Your purchase can be gift wrapped if requested on your order for a basic fee of $5.00. In this case we will wrap your gift in our signature solid color wrap with grosgrain ribbon and our embossed gold FXD seal when the wrap option is requested. We will contact you regarding additional wrap fees for larger orders or if your purchase cannot be gift wrapped. Baby gifts and seasonal holiday gifts will be wrapped in appropriate papers, ribbon and our signature seal. Your personal message will be handwritten on a Cranes gift enclosure. The gift enclosure will be placed in the gift box.

Exchanges and Return Policy
 
 All returns must be pre-approved and accompanied by our Return Authorization Number.
  To request a return authorization number please send an email to info@fxdougherty.com. or call us at 1. 800.834.3797

We will accept returns or exchanges within 15 days of date of purchase. Date of purchase is determined to be the day of actual delivery to you, not the day that you open your order. We recommend that you unpack and inspect your order upon delivery. Merchandise being returned that was ordered for you will be subject to a 15% stocking &return fee. If your original order qualified for “complimentary shipping” we will deduct the actual costs that were incurred by us to ship to you. We will advise you of the shipping costs at the time of your request the Return Authorization. We will refund monies to an original purchaser only. A gift recipient will receive store credit to be used for a future FX Dougherty purchase if the item is accepted as a return. All merchandise must be returned in good, original & unused condition with all manufacturer seals, stickers, and manufacturers box or store gift boxing. We are not responsible for the costs to return items being returned. There are no exceptions to this policy.

    The following cannot be returned or exchanged without exception. All sales are final.
          Seasonal and holiday merchandise
          Engraved or etched items
          Special ordered and custom order items
          Sale and discontinued items
          Items drop-shipped direct from the manufacturer

Merchandise damaged in shipping
 
 Please notify us within 48 hrs. of receipt of order if the merchandise was damaged in shipment. Keep all packing materials and the shipping carton for possible inspection by U.P.S. Upon notification we will begin the replacement process and further instruct you. We will not be held liable in any way for damages not reported within 48 hours of delivery of merchandise. Call us at 1.800.834.3797


Pricing Error Disclaimer:
   While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description. We hope this clarifies our policy. If you have any further questions, please send us an email or phone. Our goal is to provide you with full service and complete satisfaction.

Promotion Codes & Discounts:
Promotion codes cannot be combined and do not apply to merchandise that is on sale or discounted below the manufacturers suggested retail price.